Cookie Policy
Last updated: January 15, 2026
1. Introduction
This Cookie Policy explains how Pizza luce ("we," "our," or "us") uses cookies and similar tracking technologies on our website at lucepizz.rest and related services. This policy should be read in conjunction with our Privacy Policy, which provides additional details about how we collect, use, and protect your personal information.
By continuing to use our website, you consent to our use of cookies as described in this policy. We use cookies to enhance your dining experience, remember your food preferences, track your orders, and provide personalized recommendations for our delicious wood-fired pizzas and other menu items.
Your consent: When you first visit our website, you will see a cookie consent banner. By clicking "Accept All" or continuing to browse our site, you agree to the placement of cookies on your device. You can change your cookie preferences at any time using our cookie management tool.
2. What Are Cookies
Cookies are small text files that are stored on your computer, smartphone, tablet, or other device when you visit our website. They contain information that helps websites remember your preferences, track your browsing activity, and provide a more personalized experience.
How Cookies Work
When you visit our website, we may place cookies on your device. These cookies collect information such as your browsing preferences, items you've added to your cart, your location for delivery estimates, and your previous orders. This information helps us provide you with a better, more efficient service.
Types of Cookies
- Session Cookies: These temporary cookies are deleted when you close your browser. They help us remember your actions during a single browsing session, such as items in your shopping cart.
- Persistent Cookies: These cookies remain on your device for a specified period or until you delete them. They remember your preferences across multiple visits to our website.
- First-Party Cookies: These are cookies set directly by our website to enhance your experience with our food ordering platform.
- Third-Party Cookies: These are cookies set by external services we use, such as Google Analytics for website analysis or Facebook for advertising purposes.
3. Why We Use Cookies
We use cookies for several important purposes that enhance your experience with Pizza luce:
Essential Website Functionality
Cookies enable core features of our website, including maintaining your shopping cart contents, remembering your login status, ensuring secure transactions, and managing your session while you browse our menu and place orders.
Performance Improvement
We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and where users encounter difficulties. This helps us optimize our menu layout, improve our ordering process, and enhance overall site performance.
User Experience Personalization
Cookies help us remember your preferences, such as your favorite pizza toppings, dietary restrictions, delivery address, and previous orders. This allows us to provide personalized menu recommendations and streamline future ordering experiences.
Analytics and Statistics
We analyze website usage patterns to understand customer behavior, popular menu items, peak ordering times, and geographic preferences. This data helps us improve our food offerings and service quality.
Marketing and Advertising
Marketing cookies help us show you relevant advertisements for our pizza specials, new menu items, and promotional offers. They also help us measure the effectiveness of our advertising campaigns and prevent you from seeing the same advertisement repeatedly.
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for the operation of our website and cannot be disabled. They are usually set in response to actions you take, such as logging in, adding items to your cart, or setting privacy preferences.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| PHPSESSID | Pizza luce | Maintains user session and shopping cart contents | Session | Browser close |
| _security_token | Pizza luce | Prevents cross-site request forgery attacks | Session | Browser close |
| cookieConsent | Pizza luce | Remembers your cookie consent preferences | Persistent | 1 year |
| user_location | Pizza luce | Stores location for delivery distance calculation | Persistent | 30 days |
| load_balancer | Pizza luce | Ensures consistent server routing for performance | Session | Browser close |
4.2 Performance/Analytics Cookies
These cookies collect information about how you use our website, helping us improve functionality and user experience. All information is aggregated and anonymous.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique visitors and tracks website usage | Persistent | 2 years |
| _gid | Google Analytics | Distinguishes unique visitors (short-term tracking) | Persistent | 24 hours |
| _gat_gtag_UA_XXXXXXX | Google Analytics | Throttles request rate to Google Analytics | Persistent | 1 minute |
| _hjSessionUser_* | Hotjar | Collects statistics on website usage and user behavior | Persistent | 1 year |
| _hjSession_* | Hotjar | Ensures data from subsequent visits are attributed to same session | Session | 30 minutes |
4.3 Functionality Cookies
These cookies enable enhanced functionality and personalization, remembering your choices and preferences to provide a more personalized experience.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| user_preferences | Pizza luce | Stores dietary preferences and favorite menu items | Persistent | 1 year |
| delivery_address | Pizza luce | Remembers default delivery location for faster ordering | Persistent | 6 months |
| language_preference | Pizza luce | Stores preferred language setting for the website | Persistent | 1 year |
| order_history_view | Pizza luce | Customizes order history display preferences | Persistent | 3 months |
4.4 Targeting/Marketing Cookies
These cookies track your browsing habits to enable us to show advertising that is more likely to be of interest to you, and to limit the number of times you see an advertisement.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _fbp | Facebook Pixel for conversion tracking and remarketing | Persistent | 3 months | |
| _fbc | Stores last visit for Facebook advertising optimization | Persistent | 3 months | |
| IDE | Google DoubleClick | Used for targeted advertising and frequency capping | Persistent | 1 year |
| ads/ga-audiences | Creates audience segments for Google Ads remarketing | Session | Browser close | |
| pizza_marketing_id | Pizza luce | Internal marketing campaign tracking and attribution | Persistent | 90 days |
5. Third-Party Cookies
We work with trusted third-party service providers who may place cookies on your device to help us provide better service. These providers have their own privacy policies governing their use of cookies:
Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect information about your use of our website in a way that does not directly identify anyone.
Privacy Policy: Google Privacy Policy
Facebook Pixel
We use Facebook Pixel to measure the effectiveness of our advertising campaigns and to show you relevant ads for our pizza specials and promotions on Facebook and Instagram.
Privacy Policy: Facebook Privacy Policy
Google Ads
Google Ads cookies help us show relevant advertisements to people who have previously visited our website when they browse other websites in the Google Display Network.
Privacy Policy: Google Ads Privacy Policy
Hotjar
Hotjar helps us understand how you use our website through heatmaps and session recordings, allowing us to improve our user experience and menu presentation.
Privacy Policy: Hotjar Privacy Policy
6. Cookie Duration
Cookies have different lifespans depending on their purpose:
Session Cookies
These cookies are deleted when you close your browser. They include shopping cart contents, security tokens, and temporary session data that help our website function during your visit.
Persistent Cookies
These cookies remain on your device for specific timeframes:
- Short-term (1-30 days): Location cookies, recent search preferences
- Medium-term (1-6 months): User preferences, delivery addresses
- Long-term (1-2 years): Analytics tracking, consent preferences
Important Note
You can manually delete cookies at any time through your browser settings, regardless of their intended expiration date. Some functionality may be affected if you delete essential cookies.
7. How to Manage Cookies
7.1 Browser Settings
You can control and manage cookies through your web browser settings. Here are instructions for popular browsers:
Google Chrome
Mozilla Firefox
Safari
Microsoft Edge
7.2 Opt-Out Links
You can opt out of specific tracking services:
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Facebook Ads: Facebook Ad Preferences
- Google Ads: Google Ads Settings
- Network Advertising Initiative: NAI Consumer Opt-Out
7.3 Our Cookie Consent Tool
You can change your cookie preferences at any time using our cookie consent tool. Look for the cookie settings link in our website footer or use the "Customize" button in the cookie banner when it appears.
Our tool allows you to:
- Accept or reject all non-essential cookies
- Choose specific cookie categories to allow
- View detailed information about each cookie type
- Save your preferences for future visits
8. Consequences of Disabling Cookies
Important Information
Disabling cookies may limit your ability to use certain features of our website and could result in a degraded user experience.
Features That May Not Work Without Cookies:
- Shopping Cart: Items may not stay in your cart between pages
- User Login: You may need to log in repeatedly during your session
- Order History: Previous orders and preferences may not be remembered
- Location Services: Delivery time estimates may be inaccurate
- Personalization: Menu recommendations will be generic
- Security Features: Protection against fraud may be compromised
- Website Performance: Pages may load more slowly
- Customer Support: Chat features may not function properly
Note: Essential cookies cannot be disabled as they are necessary for basic website functionality. These include security cookies and session management cookies that are required for placing orders.
9. Do Not Track Signals
Some web browsers offer a "Do Not Track" (DNT) signal that you can activate to indicate your privacy preference not to have data about your online browsing activities monitored and collected.
Our Response to DNT
Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, we do not currently respond to DNT signals. However, we provide you with meaningful choices about the information we collect and how it's used through our cookie consent management tool.
Alternative Privacy Controls
Instead of relying on DNT signals, we recommend using our cookie preferences tool to control your privacy settings. This gives you granular control over which types of cookies and tracking technologies you're comfortable with.
10. Updates to This Policy
We reserve the right to update this Cookie Policy to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify users through our website banner for significant changes
- Send email notifications to registered users when required by law
- Request renewed consent for new cookie types or purposes
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and protect your privacy. Continued use of our website after policy changes indicates your acceptance of the updated terms.
11. Contact Us
If you have questions about this Cookie Policy or our use of cookies, please contact us:
Phone
Address
Pizza luce
7 Rue du Don-de-Dieu
Québec, QC G1K 3Z6
Canada
We aim to respond to all cookie-related inquiries within 48 hours during business days.
12. More Information
For additional information about cookies and online privacy, you may find these resources helpful:
Educational Resources
- All About Cookies - Comprehensive guide to internet cookies
- UK ICO Cookie Guide - Information Commissioner's Office cookie guidance
- Cookie Pro - Technical information about cookie types
Browser Help Pages
Related Policies: This Cookie Policy should be read alongside our Privacy Policy and Terms of Service for complete information about our data practices.