Terms of Service

1. Introduction and Acceptance

Welcome to Pizza luce ("we," "our," "us," "Company," or "Pizza luce"). These Terms of Service ("Terms") govern your use of our website located at lucepizz.rest (the "Website"), our food delivery and restaurant services, mobile applications, and any related services (collectively, the "Services") operated by Pizza luce.

By accessing, browsing, or using our Website or Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use our Services.

1.1 Eligibility Requirements

You must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is older, to use our Services. By using our Services, you represent and warrant that you meet these age requirements and have the legal capacity to enter into this agreement.

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our Website. Your continued use of our Services after any changes constitutes acceptance of the modified Terms.

2. Definitions

For purposes of these Terms, the following definitions apply:

• "Company," "we," "us," "our," or "Pizza luce" refers to Pizza luce, a food service business operating from 7 Rue du Don-de-Dieu, Québec, QC G1K 3Z6, Canada.
• "You," "your," or "User" refers to any individual or entity that accesses or uses our Services.
• "Services" refers to all services provided by Pizza luce, including but not limited to our website, food ordering, delivery, dine-in services, catering, and related offerings.
• "Content" refers to all text, graphics, images, music, software, audio, video, information, and other materials available through our Services.
• "Website" refers to our website located at lucepizz.rest and any associated subdomains or mobile applications.
• "Order" refers to any request for food products or services placed through our Website or other ordering channels.
• "Delivery Zone" refers to the geographic areas where we provide delivery services.
• "User Content" refers to any content you submit, post, or transmit through our Services.

3. Use of Services

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes in accordance with these Terms. Specifically, you are permitted to:

• Browse our menu and service offerings
• Place legitimate food orders for personal consumption
• Create and maintain a user account
• Provide feedback and reviews about our services
• Access customer support services
• Participate in promotional activities and loyalty programs

3.2 Prohibited Use

You agree not to use our Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our Services. Prohibited activities include, but are not limited to:

• Violating any applicable local, state, national, or international law or regulation
• Transmitting or uploading viruses, malware, or other malicious code
• Attempting to gain unauthorized access to our systems, servers, or networks
• Interfering with or disrupting our Services or servers
• Using automated systems, bots, or scripts to access our Services
• Collecting or harvesting personal information of other users
• Sending spam, unsolicited communications, or chain letters
• Impersonating another person or entity
• Providing false or misleading information
• Infringing on intellectual property rights
• Using our Services for commercial purposes without prior written consent
• Placing fraudulent orders or orders with no intention to complete payment
• Reselling our products without authorization

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. When registering, you must provide accurate, current, and complete information. You are responsible for updating your information to maintain its accuracy.

4.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials. You agree to:

• Choose a strong, unique password
• Keep your login credentials confidential
• Notify us immediately of any suspected unauthorized access
• Log out of your account when using shared computers
• Accept responsibility for all activities under your account

4.3 Account Limitations

Each person may maintain only one account. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly in cases of suspected fraud, abuse, or violation of these Terms.

5. Products and Services

5.1 Food Safety and Quality Standards

Pizza luce is committed to maintaining the highest food safety and hygiene standards. All our food preparation follows local health department regulations and industry best practices. However, we cannot guarantee that our products are suitable for individuals with specific dietary restrictions or allergies.

5.2 Product Descriptions and Availability

We strive to provide accurate descriptions, images, and pricing for all menu items. However, we reserve the right to:

• Modify menu items, ingredients, or recipes without notice
• Discontinue products or services at any time
• Limit quantities available for purchase
• Refuse orders that exceed reasonable quantities

5.3 Pricing and Payment

All prices are listed in USD and are subject to change without notice. Taxes, delivery fees, and service charges will be clearly displayed before order completion. Payment is due at the time of order placement unless otherwise specified.

5.4 Order Acceptance and Cancellation

All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Inability to verify payment information
• Orders placed outside our delivery zone
• Orders below minimum requirements

5.5 Delivery Terms and Conditions

For delivery orders, the following terms apply:

5.5.1 Delivery Zones and Timing

• Delivery is available only within our designated delivery zones
• Estimated delivery times are approximate and may vary due to weather, traffic, or high demand
• We are not liable for delays beyond our reasonable control

5.5.2 Minimum Order Requirements

Minimum order values may apply for delivery service and vary by location. These requirements will be clearly displayed during the ordering process.

5.5.3 Temperature-Sensitive Items

We take care to maintain appropriate temperatures during delivery. However, we recommend consuming delivered food immediately upon receipt to ensure optimal quality and food safety.

5.6 Returns and Refunds

Our refund and return policy is detailed in our separate Refund Policy document. Generally, due to the perishable nature of food products, returns are not accepted. Refunds may be provided for qualifying issues such as incorrect orders or quality concerns.

6. Intellectual Property

6.1 Our Intellectual Property

All content, features, and functionality on our Website and Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, page layout, underlying code, and software, are the exclusive property of Pizza luce or our licensors and are protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for their intended purpose in accordance with these Terms. This license does not permit you to:

• Reproduce, distribute, modify, or create derivative works
• Reverse engineer, decompile, or disassemble any software
• Remove or alter copyright, trademark, or other proprietary notices
• Use our intellectual property for commercial purposes

6.3 User Content License

By submitting content to our Services, you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such content.

6.4 Copyright Infringement

We respect intellectual property rights. If you believe your copyrighted work has been copied in a way that constitutes copyright infringement, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Responsibility for User Content

You are solely responsible for any content you submit, post, or transmit through our Services, including reviews, comments, feedback, and images. You represent and warrant that your content:

• Is accurate and truthful
• Does not violate these Terms or applicable laws
• Does not infringe on third-party rights
• Is not defamatory, obscene, or harmful
• You have the right to submit such content

7.2 Prohibited Content

You may not submit content that:

• Contains hate speech, harassment, or discriminatory language
• Promotes illegal activities or violence
• Contains explicit or inappropriate sexual content
• Includes personal information of other individuals without consent
• Contains false or misleading statements
• Violates intellectual property rights
• Contains malicious code or links to harmful websites

7.3 Content Monitoring and Removal

We reserve the right, but have no obligation, to monitor, review, edit, or remove any user content at our sole discretion. We may remove content that violates these Terms or that we deem inappropriate for any reason.

7.4 No Endorsement

We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any user content. Any reliance on user content is at your own risk.

8. Disclaimers

8.1 "As Is" Provision of Services

Our Services are provided "as is" and "as available" without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties of non-infringement
• Warranties regarding the accuracy, reliability, or completeness of information
• Warranties regarding uninterrupted or error-free operation

8.2 Service Availability

We do not warrant that our Services will be uninterrupted, secure, or error-free. We may experience technical difficulties, maintenance periods, or service interruptions that could affect your ability to access or use our Services.

8.3 Third-Party Content

Our Services may include links to third-party websites or content. We are not responsible for the content, privacy practices, or terms of service of third parties. Your use of third-party services is at your own risk.

8.4 Professional Advice Disclaimer

Information provided through our Services is for general informational purposes only and should not be considered professional nutritional, dietary, or health advice. Consult with qualified professionals for specific dietary needs or health concerns.

9. Limitation of Liability

9.1 Maximum Liability Limits

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to these Terms or our Services shall not exceed the total amount paid by you to us in the twelve (12) months preceding the claim.

9.2 Excluded Damages

Under no circumstances shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Cost of substitute goods or services
• Personal injury or property damage (except as required by law)
• Emotional distress or reputational harm

9.3 Essential Purpose

If any limited remedy provided herein fails of its essential purpose, the limitation of liability shall nonetheless apply.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizza luce, its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your user content or conduct
• Your negligent or wrongful acts

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses. This indemnification obligation will survive termination of these Terms.

11. Third-Party Links and Services

11.1 No Responsibility for Third Parties

Our Services may contain links to websites, applications, or services operated by third parties. These links are provided for convenience only. We do not control, endorse, or assume responsibility for third-party content, services, or practices.

11.2 Third-Party Terms Apply

Your use of third-party services is subject to their respective terms of service and privacy policies. We encourage you to review these documents before using third-party services.

11.3 Payment Processors

We may use third-party payment processors to handle transactions. Your payment information will be subject to the privacy policies and security practices of these processors.

12. Termination

12.1 Company Right to Terminate

We may suspend or terminate your access to our Services at any time, with or without cause, and with or without notice. Grounds for termination may include, but are not limited to:

• Violation of these Terms
• Fraudulent or abusive behavior
• Failure to pay outstanding amounts
• Requests by law enforcement
• Prolonged inactivity

12.2 User Right to Terminate

You may terminate your account at any time by contacting customer service or using account deletion features in our Services. You remain responsible for all charges incurred prior to termination.

12.3 Effect of Termination

Upon termination:

• Your right to use our Services immediately ceases
• We may delete your account and associated data
• Outstanding obligations remain in effect
• Provisions that should survive termination will continue

12.4 Survival of Provisions

The following provisions will survive termination: intellectual property rights, user content licenses, disclaimers, limitation of liability, indemnification, and governing law.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms and your use of our Services are governed by and construed in accordance with the laws of Canada, without regard to conflict of law principles.

13.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or provincial courts located in Quebec, Canada. You hereby consent to personal jurisdiction and venue in such courts.

13.3 Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with customers to address concerns fairly and promptly.

13.4 Class Action Waiver

To the extent permitted by law, you agree that any dispute with us will be resolved individually and that you will not seek to have any dispute heard as a class action, representative action, or in any similar proceeding.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time in our sole discretion. Changes may be necessary due to:

• Changes in applicable law or regulation
• Introduction of new features or services
• Security or safety considerations
• Business operational changes

14.2 Notification of Changes

We will notify you of material changes by:

• Posting updated Terms on our Website
• Updating the "Last Updated" date
• Sending email notifications for significant changes (if you have an account)
• Displaying prominent notices on our Website

14.3 Acceptance of Changes

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Services.

14.4 Review Responsibility

It is your responsibility to review these Terms periodically for changes. We recommend checking this page regularly to stay informed of any updates.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Pizza luce regarding your use of our Services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

15.3 Waiver

No waiver of any term or condition of these Terms will be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms does not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure

We will not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government action, natural disasters, or technical failures.

15.6 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

15.7 Language

These Terms are drafted in English. Any translation is provided for convenience only. In case of conflict between the English version and any translation, the English version shall prevail.

16. Contact Information